You will need to login to your account to place an order. To create an account, you are required to provide your first and last name, email address and create a password.

It may be possible to cancel or change the order before it has been prepared. If you would like to make a change or cancellation, please click here to contact us.

Please note that it is not possible to add items to an existing order, but you can place a new order for any additional items.

Please return the item to us as soon as possible so we can get this sorted for you.

If you are not able to create a return, please click here to get in touch with us.

Please note that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

And, we are not able to send replacements for faulty items.

If an item is missing, please click here to get in touch with us. You'll need to provide your order number and details of the missing item, and we'll do our best to resolve the issue for you as quickly as we can.

The prices of listed products are measured in Australian Dollar (AUD).

The prices of listed products have included GST.

We like to give you plenty of payment options, so you can use any of the payment types listed below:

VISA, MASTERCARD, PAYPAL, AMEX, APPLE PAY, GOOGLE PAY

Circaleur keeps your personal data private and confidential and only give it out with your consent or if legally permitted to. Please see our Privacy Notice for more information.

The delivery cost may be vary. It will be shown on the checkout page.

Has your estimated delivery date passed?

Please allow a few extra days for your order to be delivered. Our carriers are always doing their best to get your order to you. Please keep an eye on your tracking link for latest updates.

If an invoice is missing with your order, please click here to get in touch with us and we will send you the invoice.

Unfortunately we're not able to change the address your order is being sent to. If you're not in when a delivery os attempted, our carrier will leave a card advising where you can pick up your parcel.

If you've selected an old or incorrect address, we suggest trying to retrieve the parcel once it's delivered. If this isn't possible, then it's also worth trying to contact the present occupants to see if they can send the parcel on to you.

We encourage you to keep your Circaleur address book up to date by removing any addresses that you no longer use or have access to.

Returning an unwanted item?

If an item is still in its original condition, and you want to return an item within 10 days of it being delivered to you, or available for collection, please email Bonjour@circaleur.com with the subject line as 'ORDER NUMBER + RETURN'. We'll give you a full refund by way of the original payment method. However, you will be responsible for the cost incurred upon returning an item.

Original condition

Hygiene and our customers' safety are our priorities, hence certain items cannot be returned for refunds including:

- Face + Body products if opened, used or protective seal is not intact.

- Underwear if the Hygiene seal is not intact or any labels have been broken.

- Swimwear if the hygiene seal is not intact or any labels have been broken.

- Face coverings if the seal has been tampered with or is broken.

- Accessories if the the seal has been tampered with or is broken.

- Pierced jewellery if the seal has been tampered with or is broken.

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to proceed your refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. To receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way. We encourage you to get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to by mistake. If we're able to locate the items and you would like these returned to you, we may ask you to cover the delivery cost.

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right, we might have to deactivate the account and any associate accounts.

We're always trying to find ways to process returns easier and quicker, you'll need to return items from seperate orders in seperate parcels.

Your refund will still go back onto the card used on your order as long as the card account is still open.

However, we cannot refund your order to a different card.

Shall you have any issues with your refund, please click here to contact us.

Delivery charges are not refunded when you return items from your order, even if the whole order is returned.

We're really sorry if we've made a mistake with your refund.

Please click here to get in touch with us and we'll assist you with solving the issue as soon as possible. You'll need to provide your order number and any items dtetails relating to the refund when you get in touch.

Please click here to contact us and we'll assist you with solving the issue. You'll need to provide your order number and any items dtetails relating to the refund when you get in touch.